RETURN POLICY
BOMBOMZIN is a small brand with exclusive, handcrafted creations. We carefully select our fabrics and materials, which are often available in limited quantities. We do not hold stock.
Each piece is designed and made to order, reflecting the art, care, and dedication that define BOMBOMZIN. When you place an order through our website, please keep in mind that your piece is made uniquely for you, with time, attention, and care. For this reason, we do NOT process returns or refunds. In cases of approved returns due to a confirmed defect, we offer store credit or a coupon code valid for 6 months to be used on our website.
We value handmade production, produced in limited numbers, with a mindful and sustainable approach to swimwear.
We appreciate your understanding and support of our process, which honors time, intention and craftsmanship.
If you receive an item that is damaged or defective, please reach out to us at geral@bombomzin.com with the following details:
- Your order number;
- A clear photo showing the issue;
- A brief explanation of the problem.
Our customer support team will review the case and arrange a replacement if the item qualifies. To be eligible, items must be returned in their original condition: unworn, unwashed, and with all original packaging and tags intact.
In the case of a verified defect, we will cover the full cost of the first return.
Please note that claims must be made within 14 days of receiving your order to be eligible for a replacement.
BOMBOMZIN reserves the right to refuse any return that does not meet these conditions. If your return is not accepted, the item will be sent back to you at your own expense.